OPEN ARMS Health + Safety Standards
Open Arms Innovation Team
Creating + maintaining the safety of staff + clients well-being
here’s what you can expect:
We’ve expanded our hours to give you more access to our estheticians, therapists and the services they provide.
We’re observing social distancing after we open, so while there will be fewer people in the Wellness Center working, we’ve increased our hours of operation to make up for that. For the time being, your favorite pro may be on a slightly different schedule – so be aware of that as you’re booking.
We’re designating the 7-10am timeframe for at risk guests — those over 60, anyone who is immunocompromised, has underlying conditions, or is pregnant. Our team members working the early bird shift have opted in to do so.
THE WELCOME EXPERIENCE
Please arrive 15 minutes prior to your appointment time. We ask that you stay in your car and call our office to begin your check in process. (419) 720-8604
We ask that any guests without an appointment (this includes guests of all ages – adults + children) temporarily stay safe and stay home during this time. Of course, children with appointments are welcome and may be accompanied by an adult. We plan to resume the community vibe in our welcome zones and social rooms including yoga loft as soon as we’re safely able to do so.
You’ll still be greeted with a smile, you just may not see it. Yep, masks. On every single team member.
Guests must wear masks, too. If you don’t have one of your own, ASK! And don’t be bashful about it. We have plenty and would love to share to help everyone feel safe (a small fee may be added to your service). Periodically you may see a guest without a mask, but that’s only when their service literally doesn’t allow it to be on.
Guests will also be greeted with shoe coverings to proceed through the Wellness Center.
We’re encouraging all to be in tune with how they’re feeling. We’re encouraging self-temperature checks and self-assessments to confirm everyone’s well — both to come to work and to enjoy services.
Self check-in has been temporarily been replaced by a guest expert who will be glad to greet you and get you checked-in.
Might want to bring a book to read. All magazines and books have temporarily been removed.
We’re continuing to observe social distancing in our welcome zones. Seating there now includes extra space.
“Try-me” areas and product testers have been removed for the time being.
We’re certain our team would like nothing more than to give you a BIG SQUEEZE as soon as they lay eyes on you. For now, let’s all agree on air hugs and air handshakes.
HOW WE PLAN TO STAY SQUEAKY CLEAN
Like always, our Wellness Center is professionally deep cleaned every evening. Our cleaning crew is continuing to use a hospital-grade disinfectant on all high touch areas like door handles, table top surfaces, faucets + more.
All throughout the day, our team will be focused on sanitizing all areas, surfaces, and implements that are guest-facing like door handles, countertops, credit card machines, etc. Hand sanitizer and various personal care products will continue to be abundantly available all throughout our Wellness Center.
We have 2 HVAC systems and both are equipped with HEPA Filtration.
We have also added to each therapy room whether it be esthetics or massage; Air Purifiers with Sterilization (ran every hour) + HEPA filtration.
All estheticians + therapists will be wearing masks, and/or face shields. Hand washing is the gold standard, but in addition, some therapists may wear gloves, so long as the service can allow for it.
Don’t be caught off guard if your esthetician or therapist guides you to grab sanitizer or do a thorough hand wash before your service begins.
All estheticians go through required sanitation classes in order to renew their license bi-annually. But, rest assured, all estheticians + therapists have completed an additional sanitation class focused on COVID-19 preparedness.
Tables in our massage + esthetic department will be covered with cleanable plastic wrap + sanitized between every guest visit.
All unnecessary linens have been removed from each service room.
We’ve implemented social distancing where applicable.
Soak bar services are temporarily discontinued.
NEW CHECKOUT + TIP PROCESSES
Our checkout process is going to be different, too. Instead of cueing up in a line, our guest experts will either check you out on the phone prior to your service or if you choose to wait after your service we will come to you with an ipad.
You can also expect to see a small sanitation fee and a slight increase in the cost of some services.
Gratuity may be included via a new tip line as you check out to cut out the passing of money from person to person. Tipping with cash? Gift it right to your esthetician or therapist before you leave. You will find small Gratuity envelopes inside each room.
If you wish to purchase retail during your visit, in most cases, your esthetician or therapist will walk you to the welcome zone, help collect your products, and walk you to the wrap desk. This will be the only time you’ll need to approach this area, otherwise we’ll come to you for checkout.
RETURNS + RESCHEDULING
For right now, we are temporarily suspending retail returns.
As we’ve mentioned before, if you find yourself not feeling well before an upcoming appointment, please call and let us help you reschedule, no questions asked + no fees associated.
We’re encouraging our team to be mindful of how they’re feeling, too. Please be patient of any appointments that may need to be adjusted. We promise, we’ll make sure you get the much anticipated self-care that you deserve.
We’re not sure how long we’ll be operating under these new guidelines — but we’ll do whatever we have to do to make sure we’re back to doing what we do best — improving lives from the outside in.